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Independent Artists at the Soulful Radio Network Store - Internet Radio Radio Player
Help and FAQ
Contact Us General Questions
  • Getting started
    Welcome to the Soulful Radio Network Store. If you have not already, go to www.SoulfulRadioNetwork.com/store to select a membership that is right for you on the left side menu box and complete the signup process.
    Then, go to HomePage, and login to your account by entering your username and password. Once you are logged in you'll be brought to your main Control Panel. Your Control Panel has several tabs on top for easy navigation and customization.

  • Can I change my Username or Custom URL
    After you have registered your Username and URL no you can't. So choose wisely and be sure to have the correct spelling. However, you do have the option of deleting your current account and creating a new account with the name of your choice.

  • What music, video and images can I upload or embed in my CP?
    We currently support ONLY HiFi MP3 (96kbps-320kbps), Video formats are .wmv, .flv and .mov including embedded video at a maximum size of W:425xH:350, images are supported in .gif, .jpeg and .png

  • Can I embed or upload a video, MP3 or image which may contain offensive or explicit material?
    As a general rule No! However, in the case of uploaded or embedded videos, all Artists are advised to activate the "explicit content" image in the Control Panel so that viewers are made aware of the video content. Repeated violations will lead to the termination of your Artist account.

  • What about copyright and ownership?
    As a rule of thumb, as long as you own the copyright for the material you wish to use, or you have permission from the copyright owner, you can upload or embed your material for public performance or downloading. For a more detailed guide to copyright ownership and our terms and conditions please see the copyright page here.

  • Why haven't we received any reviews yet?
    This may be because your current membership level does not allow reviewing or commenting, to activate this function upgrade to a subscription account which includes this facility. For more information see our Soulful Artist Upgrade Packages page here.

  • How do I report inappropriate content?
    Video pages, galleries and blogs include a link to the admin PM system which can be used to report any offensive material. When reporting please ensure that you provide us with as much detail as possible quoting the name of the video, image or blog and including the originators name.

  • I can't see my name on some areas the site?
    Make sure you've uploaded your profile image, some areas like the Featured and Newest areas rely on an image to be uploaded.

Subscriptions
  • What is the pricing for subscriptions?
    Subscription pricing is based on the total amount payable each year, for instance the 1 year pricing reflects the most discount for users wishing to upgrade. For more information and a breakdown of the options available to subscribers see the Soulful Artist Upgrade Packages here.

  • How do I pay for my subscription?
    Simply click the subscription you wish to purchase and complete the Paypal transaction, your subscription will be renewed automatically and an email will be sent to notify you 30 days before your next subscription is due.

  • How do I cancel my subscription?
    You may cancel your subscription at any time during your subscription term, however, refunds for open subscriptions are not available. For more information on cancelling your subscription please visit your Paypal account.

Digital Sales
  • How do I use the Vault system?
    You can use the Vault system in your Control Panel to sell MP3's, Videos, PDF files, Wall paper(photos), Zip and many other kinds of digital files. Simply upload your files with a description and a price and they will appear in your store for sale, you will be notified by Private Message each time an item is purchased.

  • What percentage will I be paid?
    All Artists and Producers receive an 80% payout rate.

  • When do I get paid for my digital sales?
    Each time your sales account reaches $25 this amount is transferred to your Paypal account.

  • Why is there a minimum sales price and transaction fee?
    This is because credit card and other companies charge approximately $.50 in fees every time a credit card transaction is made. You help pay the independent Artist fairly for their music by covering this expense for them.

  • What's the difference between the Store and the Vault system?
    The store allows you to sell physical items such as CD's and merchandise and also allows you to charge for postage and packaging. The Vault system is for sales of digital files like MP3's and offers the buyer instant download after a successful transaction.
Frequently Asked Questions
  • Which marketing tools are currently available to Artists?
    For a current list of marketing and promotional services available to members please see the our member comparison chart here.

  • What is a Playlist?
    A Playlist is simply an internet radio station "radio-cast" and is similar to a PodCast, you can include any artists songs in your Playlist which have been made available to share by each artist. Each member has one Playlist available in their CP, the Playlist is embedded and viewable on every members home page.

  • How do I embed video and images from other sites?
    You can embed video and images into your blog entries by pasting the code anywhere in your blog text.

  • How do I report inappropriate content?
    Video pages, galleries and blogs include a link to the admin PM system which can be used to report any offensive material. When reporting please ensure that you provide us with as much detail as possible quoting the name of the video, image or blog and including the originators name.

  • Can I embed a video, MP3 or image which may contain offensive or explicit material?
    Members are advised not to embed any material which may be offensive to other users or explicit in nature, in most cases this will lead to the termination of your account.

About Safety
  • What is the minimum age for membership?
    The minimum age for membership is 13.

  • Safety Tip
    Do not share information online that you would not share offline.


Please rest assured that your privacy is very important to us.
For more information please read our Privacy Policy.